Refund policy
Our Guarantee
30-Day Money-Back Guarantee
At Quillcrest Books, we stand behind the quality of our products and want you to shop with confidence. That is why we offer a 30-Day Money-Back Guarantee under the terms outlined below.
Please note: While this guarantee is designed to be risk-free, refunds are subject to the specific conditions and verification processes defined in this policy.
Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
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Refund requests must be submitted within 30 days of the confirmed delivery date.
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Shipping and handling fees are non-refundable.
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Product returns are generally not required or accepted.
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In cases where the item is damaged, defective, incorrect, or significantly not as described, we will, upon verification, offer a replacement or refund.
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Supporting evidence (such as photos or videos) may be required before approval.
Refund eligibility is not automatic and is subject to mandatory review and approval by Quillcrest Books.
Packaging Variations
As we produce and restock in batches, the packaging, labeling, or container design you receive may occasionally differ from the images shown on our website. This is a normal part of ongoing production and supplier updates, and product images are provided for illustration purposes only.
In every case, the product inside contains the same formulation, ingredients, quantity, and quality. Because the product itself is unchanged, a difference in packaging appearance alone does not qualify as damaged, defective, incorrect, or significantly not as described, and is not eligible for a refund, replacement, or exchange.
Non-Eligible Refunds
The following items and situations are not eligible for refunds under any circumstances:
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Refund requests submitted outside of the 30-day guarantee period.
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Subscription renewals or recurring charges processed after the initial 30-day window.
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Differences in packaging, labeling, or container appearance where the product formulation and contents remain unchanged.
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Delivery delays caused by third-party shipping services.
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Requests made outside of our stated policy terms.
No exceptions are made beyond the 30-day money-back guarantee.
Subscriptions
If your order includes a subscription, it is the customer’s responsibility to manage, modify, or cancel the subscription prior to any renewal date.
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Subscription renewals that occur after the initial 30-day window are non-refundable.
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Failure to cancel or manage a subscription before a renewal does not constitute grounds for a refund.
Change-of-Mind Policy
If you simply change your mind after receiving your order, it does not automatically qualify for a refund under the risk-free guarantee. However, change-of-mind requests may still be reviewed within the 30-day period and can be approved at our sole discretion depending on the situation.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements, terms, and limitations.
Contact Customer Support
If you have any questions regarding refund eligibility or need assistance, please contact our Customer Support team within the 30-day window at angela.ncw@gmail.com, and we will be happy to help.